Frequently Asked Questions
B Corp is a global movement to make businesses more sustainable, responsible, and transparent. To be certified as a B Corp a company must pass a rigorous assessment, a measure of their impact on its workers, customers, community and environment.
In 2021 Naked Sprout passed our B Corp assessment with an impact score of 148. This makes us the highest rated B Corp in our sector.
Tissue products may seem simple, and they should be! But most normal tissue products contain harsh chemicals that can damage the environment and impact our health. These include: bleaching agents, formaldehyde, BPA (Bisphenol A), PFAS (forever chemicals) and more.
The production of normal toilet roll wipes out more than 27,000 trees a day. Roughly 9 million a year. Add in the huge amount of heat needed to dry tissue pulp, and the carbon emissions from the natural gas that provides this heat, and it's a grim picture all round.
Naked Sprout tissue products are unbleached - free from harsh chemicals and plastic. Other toilet paper on the market are produced using fossil fuels, most are bleached, and many are individually wrapped.
Our factory uses renewable biomass rather than fossil fuels to power its furnaces, and renewable solar, wind, and hydro energy generated onsite for electricity. As a result our CO2e emissions from producing Naked Sprout products are lower than alternatives on the market. Our processes are so clean that the water we use in our factory can be returned to the river without any degredation in key environmental parameters, and our toilet paper is certified PFAS and BPA free as well.
Our factory is also a certified B Corp in its own right, with good jobs and a living wage for everyone who makes our rolls.
We are proud to work with Just a Drop, who support locally-managed sanitation and water development projects around the world.
We work closely with the team there, and because our profits are variable like any business we structure our donations based on our revenue rather than our profits. So we make a donation for every box we sell (the equivalent of what it currently costs them to provide water for one schoolchild in Kenya for a year). That helps Just a Drop forecast upcoming funding based on our current stock levels and means we can provide really steady support throughout the year. We also donate physical toilet rolls!
Since 2023 we've worked with local foodbanks to ensure that any extra stock or (unopened) returns find their way to good homes through a network of foodbanks and community hubs.
The bamboo we use is different to the type that pandas eat!
As well as manufacturing our tissue products using renewable energy we are making further savings by moving part of our transport to electrified rail, and delivering to our customers with DPD, who are upgrading their distribution network with a wide-ranging portfolio of sustainability initiatives, with 33% of their delivery fleet consisting of electric vehicles as of 2024.
We are working with the Science Based Targets Initiative (SBTi) to identify ways to further lower our climate footprint. The SBTi is a global partnership bringing together CDP, the United Nations Global Compact, the World Resources Institute and the WWF.
They create models to define and promote the best practice in emissions reduction, in line with the best climate science. Naked Sprout has approved near and long-term science-based emissions reduction targets with the SBTi. We have a clear path - with targets that are assessed and validated, and guidance on the best way forward. The SBTi has verified Naked Sprout’s net-zero science-based target by 2040. As far as we know we are the first toilet roll company to make these commitments.
Yes you can calculate the CO2e and chemicals you are saving using our carbon calculator here
We do not have any businesses or subsidiaries in China. Our products are manufactured in a B Corp certified tissue factories in Spain. All employees are paid a living wage.
Yes we do. We are committed to measuring, reporting and improving our emissions - and have a net-zero target set for 2040 approved by the Science Based Targets Initiative (SBTi). The SBTi is a global partnership bringing together CDP, the United Nations Global Compact, the World Resources Institute and the WWF.
They create models to define and promote the best practice in emissions reduction, in line with the best climate science. We have calculated our emissions according to guidance from the Greenhouse Gas Protocol.
Our 2023 calculations are the 3 scopes are:
Scope 1: 0 tonnes c02e
Scope 2: 2.70 tonnes c02e
Scope 3: 3127.97 tonnes c02e
We are taking steps based on guidance from the SBTi to further reduce these emissions each year, until our we reach our net-zero target.
All of our products are manufactured using solar, wind, hydro and biomass energy, in the world's highest rated B Corp tissue factory in Spain. Both products are delivered in recycled and recyclable cardboard boxes without the use of tape and using polymer free, vegan glue. All artwork is printed with soy ink too. None of our products use harsh chemicals and all the ingredients we use to make our tissue are ISEGA certified - meaning they are safe enough to eat (not that we'd recommend it!).
Here are the main differences between our bamboo and recycled products:
Raw materials
Our bamboo comes from FSC-certified forests in China, where the bamboo is grown, harvested, and pulped. The pulp is dried and baled in China, and these bales are transported by sea freight to Europe. Our recycled cardboard and kraft paper is from post consumer waste collected kerbside in Spain, collected from within 85km of our factory.
Chemicals / Bleach
Our bamboo is unbleached and not chemically whitened in any way - meaning it is soft and kind to skin. Our recycled paper is also unbleached and because it's made with waste cardboard and paper packaging materials it makes brown rolls, with no de-inking required.
Climate footprint
In 2023 our bamboo paper had a slightly lower climate footprint (1.8%!) than our recycled paper. This is because our recycled material was being collected kerbside by trucks (think of the recycling vans you see in your town collecting recycling). This is a little bit more carbon heavy than the sea-freight used to transport the bamboo to our factory. However, in 2024 we have set up an arrangement with supermarkets close to our factory in Spain so we can collect more packaging materials at a time, meaning fewer road miles for the same amount of raw material, and so our updated climate footprint for 2024 will be lower for our recycled paper.
Thanks to our fossil fuel free manufacturing, both types of toilet roll produce less CO2e than other brands (including recycled made in the EU and other bamboo toilet rolls manufactured in China).
Our cardboard boxes (the outer packaging for all of our products, and the smaller boxes that contain our facial tissues) and the inner tubes for our toilet paper are made from 100% recycled cardboard. Cardboard boxes are widely recyclable as part of household recycling programmes.
We love the natural brown colour of our toilet paper! Although wrapping toilet paper might look pretty we think they add an unnecessary amount of packaging, dyes, and the road miles to transport them. Plus, paper wrappings are often made from virgin tree pulp, and we don't use virgin tree pulp in any of our products - we use FSC certified bamboo and recycled packaging materials.
Naked Sprout is manufactured in one of the world's only B Corp certified tissue factories, in Girona, Spain. Our factory powers its operations with onsite solar panels, wind turbines, hydroelectric generators and biomass. This is the key difference between Naked Sprout and bamboo rolls that are mass-produced in China and other recycled rolls made in Europe. It means that our CO2e emissions are lower in comparison.
Although other eco toilet roll companies often use carbon balancing to offset the emissions associated with their operations we believe that keeping our emissions low in the first place is the best way forward. Working with a B Corp factory also means we can ensure good jobs and a living wage for everyone who makes our rolls.
There's no standard sheet-count for toilet paper so it can be hard to compare but if you look at the cost per sheet Naked Sprout toilet paper is similar in price to traditional brands. Our rolls are 2-ply and 320 sheets, around twice the length of many rolls you'll find in the shops, so they last a long time. You can see our price comparison here.
We also give to charity with every purchase. Every time you buy a box from us we make a donation to Just a Drop, so you're helping support clean water and sanitation initiatives around the world.
Air freight has the highest emissions of commercial transport methods, so as part of our policy to reduce our carbon footprint as much as possible we completely avoid air miles. Our bamboo travels by road and then sea from China to our factory in Spain, and the packaging materials we use for our recycled rolls come from within 85km of our factory. We are making further savings by moving part of our transport to electrified rail. Our factory in Northern Spain is close to a railway station so after a short trip by road our products travel from Northern Spain all the way to Calais by train.
We deliver to our customers with DPD, who are upgrading their distribution network with a wide-ranging portfolio of sustainability initiatives, with 33% of their delivery fleet consisting of electric vehicles as of 2024.
Our toilet paper is tested for wet strength and disintegration to make sure it breaks down just like any other toilet paper. It's also unbleached and free from harsh chemicals so it's suitable for use in septic systems, boats, campervans. Some of our team have septic tanks at home and use Naked Sprout toilet paper without any issues. We do appreciate everyone's system is different so if you try Naked Sprout and decide it's not a good fit for any reason you can contact us and we'll refund you.
Yes, our products are vegan friendly.
For those with sensitive skin, bamboo might be a good option, providing a source of fibre that’s soft, strong, and naturally antibacterial. Bamboo fibres are also strong, which means that bamboo toilet paper can be both soft and durable, minimising the need for extra chemicals to strengthen it. And the benefits that apply to our bamboo rolls are also true for our recycled rolls; there’s no harsh chemicals, no bleach, and no PFAS to worry about.
Recycled cardboard.
24 bamboo toilet rolls/24 recycled toilet rolls:
Footprint - 410 x 310 mm
Height - 200 mm
48 bamboo toilet rolls/48 recycled toilet rolls:
Footprint - 410 x 310 mm
Height - 390 mm
6 bamboo kitchen rolls:
Footprint - 350 x 235 mm
Height - 240 mm
12 packets of bamboo tissues:
Footprint - 360 x 200 mm
Height - 250 mm
We don't currently have sample or trial boxes but we offer a full refund guarantee so if you buy a box and aren't satisfied for any reason you can get in touch with us and we'll process a refund.
Yes we are FSC certified - certificate C007915.
First and foremost - our carbon footprint is lower than traditional brands. This is mainly because we use renewable energy generated on site at our factory to manufacture our products. We also don't bleach or wrap our rolls.
We have provided an extensive comparison of how our rolls compare with other brands on our evidence page.
Bamboo/recycled toilet paper:
Diameter - 110 mm
Length - 97 mm
Inner core diameter - 38 mm
Bamboo kitchen rolls:
Diameter - 117 mm
Length - 240 mm
Inner core diameter - 38mm
Tissue Packets:
Footprint - 225 x 115 mm
Height - 47 mm
We think you will be! But if you try us and you're not happy for any reason we offer a 100% money back guarantee. Email us and we'll get back to you as soon as we can. You can contact us here.
Yes, we do – please contact us for more information. You can contact us here.
When you sign in to your subscription you'll see the date of your next order. To change the date just select "reschedule" and choose your preferred date.
Prefer instructions by video? We've made a little demonstration here.
We're always happy to make changes to your subscription on your behalf, just email us to let us know when we should process your next order. You can contact us here.
You can see a list of our products at the bottom of your subscription information. To add one of them to your existing subscription just select the green "Add" button. You can add the product as a one-time addition to your next order, or as a regular part of your subscription if you set it up with the same order frequency.
Prefer instructions by video? Here's a demo!
We're always happy to make changes on your behalf, just email us to let us know what product you'd like to add and whether it should be a one time addition to your next order or a regular part of your subscription. You can contact us here.
You can update your payment card if you sign in and go to:
Manage subscription > Address and payment details > Manage payment methods
You'll see an option to "edit" your current details, and clicking on this will send out an email that you can use to update to your new card.
If you're having any trouble at all we're happy to help, please email us. You can contact us here.
If you're not sure you can use our frequency calculator! It's on our store pages for our toilet rolls, under the pictures of our products. You can also contact us here.
Yes no problem. Please email is confirming the order number, and we'll send one over for you. You can contact us here.
Hopefully there won't be, but if anything comes up please email us. You can contact us here.
We ship to most European addresses using DPD, who are implementing a wide range of sustainability initiatives, with 33% electric vehicles in their delivery fleet as of 2024. Unfortunately there are some areas we don't ship to. You can find full details on this page. You can also contact us here.
Your account probably still needs to be activated. You might be able to find an activation email from us in your email inbox, or if not please email us and we'll send an activation email over for you. You can contact us here.
Please let us know if there's anything else we can help with, contact us using this form here.
